FAQs

Q: What do I need to bring with me when I drop off my computer to get fixed?

A: For desktops please bring the tower. We won’t need the monitor, mouse, keyboard or wires. For laptops, please bring the power cord in addition to the computer. Any disks you have available, especially Microsoft Windows and Office, can be helpful but are not required.

Q: What are your hours?

A: We are open Mon-Fri 10am-6pm, and Saturday 10am-3pm.

Q: How long will it take you to fix my computer?

A: Average service takes about 24-48 hours, but we won’t know for sure until we look at your computer.

Q: How much will it cost to get my computer fixed?

Please see our complete list of pricing and services.

Q: Will you come out to my home or office to fix my computer?

A: Yes, we offer on-site service in addition to our drop-off service. Call or email to schedule an appointment.

Q: Do you offer any warranty or guarantee on your services?

A: We guarantee that you will be happy with the service we provide or you do not have to pay!

Q: Do you service Macs?

A: Yes, we service both Macs and PCs.

Q: My computer isn’t working, should I just buy a new one?

A: Possibly. We will be happy to take a look at your computer free of charge, and if we feel that it is not worth fixing we will help you find a new one.

Q: Do you sell computers?

A: While we don’t stock computers in our stores, we can order them for you for discounted rates. Please keep an eye on our specials for great deals.

Q: Will I lose my data?

A: No. We backup your computer before we do anything that could cause data loss. The only situation in which data could be lost is if your hard drive was beyond repair before you dropped it off. If this is the case, we will do everything we can to recover your files. Often we can recover data that many computer stores will say is “lost forever.”

Q: What types of problems do you handle?

A: Please view our complete list of services. If you don’t find what you are looking for please email us or call a PCR technician at 330.342.4728.

 

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